FAQ- Frequently Asked Questions - RIAKOOB

What is drop shipping?

A drop shipper is a manufacturer or authorized wholesale distributor who will ship your single item orders directly to your customers. You, the retailer, will be provided the marketing materials such as photos, descriptions, specs a on your website. Once you receive an order you will email or call the drop ship supplier with the customer's order information and they will in turn ship the product directly to your customer.

Do you ship internationally?

International business is a key area of growth for Riakoob. We ship our fashion jewelry products worldwide via USPS (United States Postal Service), our lowest cost option to date, and UPS.

Do you Drop Ship internationally?

Yes, we do.

How quickly do you ship an order once it's placed?

Orders that arrive before 2pm EST typically go out the same day. Orders that arrive after this time typically go out the next day.

How long is the delivery process once an order is placed?

Once our shipping department receives your order, they will process and ship your order within 2 business days of receipt of your order form. Tracking information will be emailed back to you as well.

Will Riakoob supply pictures of their products for my website?

We will supply you with one to four pictures of each product available for drop ship.

Can I use your photos?

Yes! Once you set up an account with us we will provide all Images for all items.

What are the advantages to drop shipping?

1. Overhead costs are cut significantly.
2. You get to set the retail price at whatever you want for nice profits.
3. There are no minimum order requirements. We will ship 1 piece to 10,000 pieces.
4. You pay the wholesaler only after you receive an order

 

Do you have a Minimum Advertised Price Policy (MAP)?

NO! We encourage all our customers to sell at whatever price point they feel will make them a nice profit.

 

What payment does Riakoob accept?

We accept PayPal, Visa, MasterCard, AMEX, Discover, Ali-Pay, ESCROW, Amazon Payments. We also accept wire transfers and ACH Payments.

Can we work on NET30 Terms?

All new accounts start off payment upon receipt of goods. Once a few transactions go through we can discuss increasing terms.

Do I need a tax id or reseller number to sell products from Riakoob?

Although it helps, we don’t require it. We want to help small business who are just getting started, as well as people starting from their homes.

Do you restrict the sale of your products on any marketplaces?

No. We encourage to sell on every platform.

What is your drop ship return policy?

We have a 30-day return policy free of charge, no questions asked.  We will provide a RMA number with the tracking label to your customer. (Return tracking label will be paid by Riakoob Jewelry)

Do you require a membership fee to participate in Drop Shipping?

NO! We are here to help you get started. We don’t want to charge any fees or memberships. There is no monthly fee, no service fee, no surcharges, and no account setups. None of that! Whatever you order you pay for.

Simple.

 

Does Riakoob require a minimum order?

There is no minimum order requirement for our drop ship program. We will ship 1 order to 10,000 order per day.

Do you offer discounts for your drop ship program?

For customers who order over 100 pieces per day please contact us and we will work on better pricing with you.

What is a landed cost?

A landed cost is the cost we give you for each piece we offer. This is the cost of the piece landed to your customer plus the cost of the jewelry piece. Keeping it simple for you.

 Do you offer express shipping services?

Yes we do! Here is our list below. (if you feel like your shipping rates are cheaper you can email your shipping label to us and we will forward it the warehouse)

How We Ship	Per Order Cost
FedEx Second Day	$20.00
FedEx Standard Overnight	$50.00
FedEx Priority Overnight	$60.00
UPS Next Day Air	$70.00
FedEx International	$100.00
USPS Priority Mail	$6.00
USPS Priority Mail Express	$19.00

 

 

Do I need to be proficient with any software or computer programs?

Our data feeds and order sheet are provided in excel and comma delimited (.CSV) format. If you do not have Microsoft Excel on your computer and/or are not proficient with Excel then you will not be able to submit orders and upload our products. Therefore, we strongly recommend working with a partner that knows Excel and is familiar with e-commerce that can help you.